FAQ

FAQ
Here are some common questions. To provide the best customer experience, your feedback is strongly encouraged.

Q 1. Where do you ship from?
A. We ship from our cooperated warehouses and factories in the US and China. So expect your items to ship separately (if you order more than one item) as different factories specialize in different areas of manufacturing.

Q 2. How long does it take for my goods to arrive?
A. It generally takes 15-30 business days for all orders to arrive and a maximum of 40 business days. Delivery times vary from product to product; based on demand and shipping location.

Q 3. How long does it take to get a tracking number?
A. It usually takes 2-5 business days.

Q 4. Where can I place an order?
A. You can place an order from any country, we ship worldwide.

Q 5. Is shipping really FREE?
A. Yes, shipping is free worldwide.

Q 6. Where is your company?
A. Our company is based in the United States of America. Top quality suppliers in China and the USA.

Q 7. What currency will I be charged in?
A. We process all orders in USD. While your cart contents are displayed in multiple currencies, you will check out in USD at the latest exchange rate.

Q 8: Do I receive a confirmation number when I place my order?
A. Yes, all customers receive an order number after placing their order.

Q 9. How can I pay?
A. We accept all major credit cards: Visa, Mastercard, Discover, Amex and even Paypal.

Q 10. Is money on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe.

Q 11. If I enter my email address, will you sell my information?
A. We do not sell our customers’ information. The email is only for monitoring and sending newsletters about our promotions and news.

Q 12. Do I (the customer) have to pay customs?
For most countries, you don’t need to pay customs, but it depends where you are and if you order more than 1 piece. We are not responsible for customs fees. Please check with your local customs agency to find out more.